Frequently Asked Questions (FAQ)

Welcome to the homeandlightstore.com FAQ section. We understand that shopping for design furniture, lighting, and home accessories raises many questions. Below we have answered the most common inquiries to help you have a smooth experience.

Orders & Cancellations

Can I cancel an order after I place it online?
Yes, you may cancel your order. A cancellation window applies from the moment the original order is submitted. If you wish to make changes, please contact our support team as soon as possible.

Can I change the shipping address after my order is confirmed?
Yes, you can provide us with an alternate shipping address. Please ensure that the new address is correct before your order enters the preparation stage.

Can I order products that are not currently in stock?
Many of our items are made to order or specially sourced. For such products, stock availability may vary. We recommend contacting a sales representative to check on stock and lead times before placing your order.

Shipping & Delivery

Do you offer faster shipping services?
Yes, expedited shipping options are available for most addresses. Please note that an additional surcharge applies for this service. Contact us directly for more details.

Do you ship to locations outside the country?
For online orders, we currently ship to select regions. If you are located outside our standard shipping zones, please get in touch with us to discuss possibilities.

How are shipping charges calculated?
Shipping charges are determined based on the size and weight of the items, as well as the destination. You will see the calculated cost at checkout before you complete your purchase.

What should I do when I receive my delivery?
Upon delivery, please inspect all merchandise thoroughly. For parcel deliveries, your signature on the carrier’s device confirms that the products arrived in good condition. If any damage is visible, you may refuse the delivery and contact us immediately. For concealed damage (such as inside a crate or box), make sure to note it on the delivery receipt and file any claims within the required period.

Returns & Exchanges

What is your return policy?
Please note that special orders and items made to order are non-refundable. Many of our products are non-stock items. For returns on eligible standard items, please reach out to our customer care team. Return credit, when issued, is valid for a certain period from the date of issue.

Can I return a gift certificate?
Gift certificates can be redeemed in our physical store or as otherwise specified. Please contact us for the complete terms regarding gift certificates.

Payments & Sales Tax

How is sales tax calculated on my order?
We collect sales tax on orders shipped to certain states or provinces based on local regulations. For residents in other locations, you are responsible for complying with your local tax laws.

What payment methods do you accept?
We accept all major payment gateways available at checkout. Your payment information is always encrypted and processed according to the highest security standards, including PCI-DSS requirements.

Privacy & Security

What information do you collect from me?
When you make a purchase, we collect personal information such as your name, billing and shipping addresses, and email address. When you browse our store, we automatically receive your computer’s IP address to help us understand your browser and operating system.

How do you get my consent?
By providing us with personal information to complete a transaction, place an order, or arrange a delivery, you imply consent for us to use that information for that specific reason only. For secondary purposes like marketing, we will ask for your expressed consent directly.

Can I withdraw my consent?
Yes. If you change your mind, you may withdraw your consent for us to contact you or continue collecting, using, or disclosing your information at any time. Simply contact our Privacy Compliance Officer.

Do you share my information with third parties?
We may disclose your personal information if required by law or if you violate our Terms of Service. Certain third-party providers (such as payment gateways) have their own privacy policies, and we recommend you read them. Once you leave our website, you are no longer governed by this Privacy Policy.

How do you protect my data?
We follow industry best practices and all PCI-DSS requirements. Your credit card information is encrypted using SSL technology and stored with AES-256 encryption. While no method of transmission over the Internet is 100% secure, we take all reasonable precautions.

Cookies & Age of Consent

Does homeandlightstore.com use cookies?
Yes, we use essential cookies such as session tokens, cart information, and analytics cookies to improve your experience. You can choose to opt out of non-essential cookies through your browser settings.

What is your age policy?
By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any minor dependents to use the site.

Changes to This Policy

We reserve the right to modify this FAQ and our Privacy Policy at any time. Changes take effect immediately upon posting on the website. If our store is ever acquired or merged, your information may be transferred to the new owners so that we may continue to serve you.

Still have a question?

We have done our best to answer the most common questions. If there is anything else you would like help with, please contact us directly. Our team at homeandlightstore.com is always happy to assist you.